✨ Blissful Beauty | FAQs

About Our Products

🌟 What makes your skincare and home fragrance products special?
At Blissful Beauty, quality and care are everything. We craft every product using premium, cruelty-free, vegan ingredients with no parabens, no phthalates, and only clean, skin-friendly fragrances — creating blissful self-care with a darker edge.

Ordering, Payment, & Local Drop-Off

🛒 How do I place an order?
Browse our collections, add your favorites to the cart, and checkout through our secure system.

💳 What payment methods do you accept?
We accept major credit cards, PayPal, and select digital wallets.

📍 Do you offer local drop-off?
Yes! Free local drop-off is available within a 20-mile radius of 91303 (Woodland Hills, CA).

Shipping

📦 Is free shipping available?
Yes — orders over $49 ship free within the contiguous U.S.

🚚 When will my order arrive?
Orders ship within 2–4 business days. Delivery time is typically 3–5 business days on the West Coast, and 5–15 business days elsewhere.

📬 What if my package is lost or stolen?
We cannot replace packages marked delivered but reported missing. We recommend shipping to a secure location to avoid theft.

Returns & Exchanges

🔄 What is your return policy?
Due to the nature of our products, returns are only accepted if there’s an error on our part. Please contact us with your order details if you believe there was an issue.

Criteria for Return Consideration:

  • The product received is significantly different from what was described.

  • An incorrect item was sent.

🌸 What if I don’t like a scent?
Since scent is personal, we don't accept returns based on scent preferences. However, we offer a one-time discount for future orders! Email us to claim it.

🎁 Do you accept exchanges for damaged items?
Yes — if your item arrives damaged, contact us within 5 days of receipt with a photo so we can arrange a replacement.

Product Information & Care

🕯️ What kind of wax is used in your candles, wax melts?
We use premium coconut wax blends. Details are listed on each product page.

🧴 How should I store skincare products?
Store in a cool, dry place away from sunlight, with lids tightly secured.

🌱 How are your products formulated?
All formulas are cruelty-free, vegan, paraben-free, and phthalate-free — designed for a safer, more luxurious experience.

Safety & Handling

🔥 How do you protect products from heat damage?
We ship early in the week to prevent packages from sitting in warm conditions over the weekend.

🐾 Are your products safe for pets?
While carefully crafted, we recommend keeping products out of reach of pets and never leaving candles, wax warmers unattended.

👶 Are your products safe for children?
Please keep all products out of children's reach, and supervise any candle use.

Feedback & Support

💌 How can I share feedback or suggestions?
We love hearing from you! Email us anytime at BlissfulBeautyCandleCo@gmail.com.

🔧 Who should I contact for account or technical issues?
For help with orders, accounts, or technical support, reach out to BlissfulBeautyCandleCo@gmail.com.

Additional Information

🚫 Can I return an opened product?
No — for hygiene reasons, opened or used products cannot be returned.

🌞 What should I know about product sensitivity?
During hotter months, open your package right away to prevent heat-related damage.

For any other questions, custom orders, or just to say hi,
👻 Email us at BlissfulBeautyCandleCo@gmail.com — we're here to help!