Frequently Asked Questions
Frequently Asked Questions (FAQs)
About Our Products
What sets your skincare and home fragrance products apart?
Our commitment to quality, sustainability, and customer well-being defines us. Each product is made with high-quality, environmentally friendly ingredients, ensuring a premium self-care experience that’s cruelty-free, vegan, phthalate-free, paraben-free, and utilizes "clean fragrances."
Ordering, Payment, and Local Drop-Off
How can I place an order?
Explore our selection, add desired items to your cart, and proceed to checkout. Follow the prompts for payment and shipping details.
Which payment methods are accepted?
We accept major credit cards, PayPal, and other digital payment options available at checkout.
Is local drop-off available to save on shipping?
Yes, we offer free local drop-off within a 20-mile radius of 91303 - Woodland Hills, CA, for those looking to save on shipping.
Shipping Information
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $49 within the contiguous U.S.
What are the shipping times?
Orders are processed within 2-4 business days. Delivery times range from 3-5 business days on the West Coast and 5-15 business days for other U.S. locations, depending on your chosen shipping method and location.
What happens if my package is lost or stolen?
We cannot replace items that have been confirmed as delivered but are reported as stolen or missing. We recommend shipping to a secure location to prevent theft.
Returns & Exchanges
What’s your return policy?
Blissful Beauty Candle Co. generally does not accept returns because we cannot resell items that have been opened or used. Returns are only considered in extreme cases where an error occurred on our part. If you believe your situation warrants a return, please contact our customer service team with your order details and a description of the issue. We assess return requests on a case-by-case basis.
Criteria for Return Consideration:
- The product received is significantly different from the description.
- There has been a significant error in the product you were sent.
We understand that scent preferences are personal, and if a particular scent wasn’t to your liking, we invite you to explore our diverse selection of products. Each is designed to deliver a unique sensory experience. For future purchases, we can offer a one-time discount as a gesture of goodwill to help you find a scent you love. Please email us at BlissfulBeautyCandleCo@gmail.com to receive the discount.
Do you accept exchanges?
Yes, we offer exchanges for items that are damaged upon arrival due to faults on our end or during transit. If you receive a damaged item, please contact us within 5 days of receipt with photographic evidence so we can arrange a replacement.
Product Information & Care
What kind of wax is used in your candles?
Our candles primarily use coconut wax blends. Detailed wax information is provided on each product page.
How should I store my skincare products?
Store products in a cool, dry place away from sunlight, ensuring lids are secure to maintain product integrity.
How are your products formulated?
Our formulations are cruelty-free, vegan, phthalate-free, and paraben-free, crafted with clean fragrances for a safe and delightful user experience.
Safety & Handling
How do you prevent heat damage during shipping?
To avoid heat damage, particularly in warmer months, we ship packages early in the week to prevent extended stays in trucks or warehouses.
Are your products safe for pets?
While our products are made to be as pet-safe as possible, we recommend keeping them out of pets’ reach and never leaving burning candles unattended.
Are your products safe for children?
While our products are formulated to be safe, we recommend keeping them out of reach of children, especially candles, which should never be left unattended when burning.
Feedback & Technical Support
How can I share feedback or suggestions?
Your input is crucial to our growth. Please send feedback or suggestions to BlissfulBeautyCandleCo@gmail.com.
Who can I contact for account or technical issues?
For account or technical assistance, please email BlissfulBeautyCandleCo@gmail.com.
Additional Information
Can I return an opened product?
No, we do not accept returns for opened or used products for hygiene reasons. If you encounter issues with your order, please contact us to discuss your specific situation.
What precautions are taken for product sensitivity?
Our products are sensitive and should be promptly attended to upon delivery, especially during hot seasons, to prevent damage.
For any further questions or more detailed information, feel free to reach out to us directly at BlissfulBeautyCandleCo@gmail.com.