Frequently Asked Questions

Frequently Asked Questions (FAQs)

About Our Products

  • What sets your skincare and home fragrance products apart?
    • Our commitment to quality, sustainability, and customer well-being defines us. Each product is made with high-quality, environmentally friendly ingredients, ensuring a premium self-care experience that’s cruelty-free, vegan, phthalate-free, paraben-free, and utilizes "clean fragrances."

Ordering, Payment, and Local Drop-Off

  • How can I place an order?
    • Explore our selection, add desired items to your cart, and proceed to checkout. Follow the prompts for payment and shipping details.
  • Which payment methods are accepted?
    • We accept major credit cards, PayPal, and other digital payment options available at checkout.
  • Is local drop-off available to save on shipping?
    • Yes, we offer free local drop-off within a 20-mile radius of 91303 - Woodland Hills, CA, for those looking to save on shipping.

Shipping Information

  • Do you offer free shipping?
    • Enjoy complimentary shipping on orders over $20 within the contiguous U.S.
  • What are the shipping times?
    • Orders are processed within 1-3 business days. Delivery times range from 3-15 business days, depending on your location and shipping method.

Returns & Exchanges

  • What’s your return policy?

Product Information & Care

  • What kind of wax is used in your candles?
    • Our candles primarily use coconut wax blends. Detailed wax information is provided on each product page.
  • How should I store my skincare products?
    • Store products in a cool, dry place away from sunlight, ensuring lids are secure to maintain product integrity.
  • How are your products formulated?
    • Our formulations are cruelty-free, vegan, phthalate-free, and paraben-free, crafted with clean fragrances for a safe and delightful user experience.

Safety & Handling

  • How do you prevent heat damage during shipping?
    • To avoid heat damage, particularly in warmer months, we ship packages early in the week to prevent extended stays in trucks or warehouses.
  • Are your products safe for pets?
    • While our products are made to be as pet-safe as possible, we recommend keeping them out of pets’ reach and never leaving burning candles unattended.

Feedback & Technical Support

Additional Information

  • Can I return an opened product?
    • For hygiene reasons, we only accept returns for unopened and unused products. If you encounter issues with your order, please contact us.
  • What precautions are taken for product sensitivity?
    • Our products are sensitive and should be promptly attended to upon delivery, especially during hot seasons, to prevent damage.

For any further questions or for more detailed information, don’t hesitate to reach out to us directly at